Fri, 5 June 2020
Serving university students who live off-campus puts Kristen Franklin in a unique position. Yes, she works closely with the highly regarded research institution her residents attend. But her team also has the freedom to individualize their services and work independently. So, what are the pros and cons of this arrangement when a global pandemic closes the campus and takes classes virtual? Kristen is COCM’s Director of Operations at Nine East 33rd, a high-end apartment complex that houses students from Johns Hopkins University. Prior to her work with Capstone, Kristen served as Associated Director of Housing at The George Washington University and Community Director at the University of Maryland Baltimore County. She has 10-plus years of experience in higher education and student affairs, and Kristen holds a Master’s in Educational Policy & Leadership from Marquette University. On this episode of Student Housing Matters, Kristen joins guest host Alton Irwin to explain how the COVID-19 pandemic has impacted her residents at Nine East 33rd. She describes the property’s unique position as off-campus housing for Johns Hopkins students and discusses the university’s thoughtful response to the crisis and role as a trusted resource for up-to-date information. Listen in to understand how Kristen’s day-to-day looks different working from home (with two kids!) and learn what her team is doing to maintain contact both with residents who are staying at Nine East 33rd and those who are sheltering elsewhere. Topics CoveredKristen’s background in student housing + current role as Director of Operations at COCM The unique position of Nine East 33rd as off-campus student housing Johns Hopkins’ thoughtful response to the Coronavirus pandemic How Johns Hopkins is supporting Maryland’s response to COVID-19 What Kristen’s team is doing to ensure the health and safety of residents at Nine East 33rd The gift baskets and door hangers Kristen is using to maintain regular contact with residents How the Nine East 33rd staff is communicating with residents who are sheltering elsewhere How Kristen’s day looks different working from home with two children Kristen’s message for Nine East 33rd residents and campus partners at Johns Hopkins Connect with KristenJohns Hopkins University’s COVID-19 Info & Resources Connect with Leigh Anne & AltonStudent Housing Matters on Facebook Student Housing Matters on Twitter Email media@cocm.com
Direct download: Student_Housing_Matters_-_Kristen_Franklin.mp3
Category:Join The Conversation Podcast -- posted at: 6:00am CDT |
Tue, 2 June 2020
When the Coronavirus shut down college campuses across the US, most student housing facilities closed as well. But what do you do if the majority of your residents are not from the US and may not have the option to simply go home? How do you continue to serve students and stay connected with them when you’re required to stay at least six feet apart? Lupita ‘Pete’ Morales is the Assistant Director of Housing Operations at the Campus Corner Apartments at Green River College in Auburn, Washington. She oversees operations for the 340 students living on campus, 179 of whom have remained on campus through the COVID-19 shutdown. Pete is committed to building a diverse and equitable community in an environment where 80% of the residents are international students. On this episode of Student Housing Matters, Pete joins guest host Alton Irwin to discuss her team’s response to Coronavirus. She describes the diverse population of international residents she serves, weighing in on why she advocated to keep student housing open and what innovative strategies her team is using to stay in touch with its residents. Listen in for Pete’s insight around how the GRC team is navigating social distancing guidelines and learn what customer service, communication and cleanliness processes they plan to continue even after the pandemic is over. Topics CoveredPete’s role as AD of Housing Operations at Green River College The diverse population of international students at Green River What Green River leadership did to plan for COVID-19 in February The Instagram account Pete’s staff is using to stay in touch with residents What processes Pete’s team plans to continue once the crisis is over How Pete’s team navigated move-in/out with social distancing guidelines Why Green River student housing advocated to stay open How Pete’s staff communicates with students who are learning English How a typical day in Pete’s office looks different right now What Pete’s team is doing to improve customer service to residents Connect with PeteConnect with Leigh Anne & AltonStudent Housing Matters on Facebook Student Housing Matters on Twitter Email media@cocm.com
Direct download: Student_Housing_Matters_-_Lupita_Pete_Morales.mp3
Category:Join The Conversation Podcast -- posted at: 6:00am CDT |